Financial lines training series

Topics of discussion:

• Emerging trends and patterns in Financial Lines claims

• Common challenges impacting claims outcomes and how to navigate them Practical tips to support smoother, more efficient claims management

• Insights into evolving risks

• Expert perspectives on preparing for future claims scenarios

• Access to the team in an interactive Q&A session

Kick off 2026 with our first webinar of the year, with a comprehensive look at the management liability landscape from both a product and claims perspective.

Michael Ussher, Managing Director and Deputy CEO, and Eleanor Bunting, Australian Claims Manager, share their insights on evolving exposures, market trends and claims scenarios that demonstrate how management liability coverage responds in practice. Michael provided a clear breakdown of the key components of management liability and highlight emerging product trends shaping the year ahead. Eleanor walked through recent claims activity, showcasing practical lessons and common pitfalls to help you better navigate and support your clients through complex matters. 

Topics of discussion:

• Overview of management liability
• Key elements of management liability cover 
• Current and emerging product trends
• Claims examples and common pitfalls
• Interactive Q&A session

As our final webinar for the 2025, this session takes a closer look at the core protections offered by these three essential insurance products, review current market developments and walk through claims examples.

Michael Ussher, Managing Director - Deputy CEO, and Christie Whittleston, Head of National Partnerships, guide you through key insights and provide practical tools to help you confidently discuss critical uninsured exposures with your clients.

Topics of discussion:

• An overview of key cover features for:
  • Management Liability (ML)
  • Professional Indemnity (PI)
  • Cyber Insurance
• Claims case studies across ML, PI and Cyber

As contracts continue to evolve, some clients are increasingly taking on greater liability, often expecting their professional indemnity (PI) policy to cover these additional exposures. But does it?

Hear from Daniel Brown, Head of Financial Lines, and Gorgina Dalley, Head of Claims - Financial Lines, for an educational session where we'll explore the intersection of contractual liability and professional indemnity. Whether you're advising clients or reviewing contracts yourself, this webinar provides a clear understanding of how PI responds when contractual liabilities come into play.

Topics of discussion:

• What is contractual liability
• What PI insurance typically covers and where gaps appear
• Common types of contractual liability
• Illustrative claims scenarios that bring these concepts to life

During this session, Eleanor Bunting, Australian Claims Manager, and Christy Mellifont, Partner at Wotton Kearney, provide an in-depth exploration into the latest developments in Professional Indemnity and Management Liability claims, with a focus on high-risk industries. Through real-life examples and current market insights, they highlighted key claims trends and emerging risk patterns.

Gain valuable guidance on what to expect beyond 2025, including evolving exposures and increasing claim complexity. This session will provide practical tips to enhance your claims experience - you'll learn how to identify and avoid common pitfalls that can complicate or delay resolution. 

Topics of discussion:

• Market trends and patterns
• What will we see beyond 2025
• Tips on how to:
  • get the best claims experience
  • avoid common pitfalls

During this session, our Deputy CEO, Michael Ussher, and Head of Relationship Management, Jessica Whittleston, explored the essential components of a Management Liability policy.

They also discussed DUAL’s latest management liability claims, illustrating how this coverage has effectively safeguarded businesses in real-world scenarios. These real-life cases provided practical insights and demonstrated the value of this insurance.

Topics of discussion:

• Management Liability overview
• Key elements of Management Liability cover
• Real-life claims examples
• Interactive Q&A session

In this informative session, we explored the key coverages of Management Liability, Professional Indemnity and Cyber Insurance products, along with current market trends and real-life claims examples. Our goal is to equip brokers like you with valuable insights and tools to effectively discuss these critical uninsured exposures with your clients. 

Topics of discussion:

• Key coverage overview of the following:
  • Management Liability (ML)
  • Professional Indemnity (PI)
  • Cyber Insurance
• Claims examples on PI, ML and Cyber

Our Head of Financial Lines, Daniel Brown, delved deep into the intricacies of a Management Liability policy, including key coverages, exclusions, and definitions. Eleanor Bunting, our Australian Claims Manager, shared two of our most recent large claims examples, illustrating how this insurance has effectively protected businesses. This session will enhance your understanding of management liability insurance, the claims process, and provide valuable case studies.

Topics of discussion:

• The essentials of Management Liability insurance
• Key coverages, exclusions & definitions
• Real-life case studies: two large management liability cases
• Q&A session

During this webinar, Deputy CEO, Michael Ussher, and Head of Relationship Management, Jessica Whittleston introduced DUAL’s newly expanded PI appetite and provided a comprehensive overview of a Professional Indemnity Insurance policy. They delved into some of DUAL’s most recent professional indemnity claims examples, showcasing how this coverage has truly protected businesses in the real world.

Topics of discussion:

• The essentials of Professional Indemnity insurance
• Key benefits of coverage options
• Real-life case studies: lessons learned from claims
• DUAL’s recent Specialty Professional Indemnity capability enhancements
• Q&A session with industry experts

Our Australian Claims Manager, Eleanor Bunting and Principal, Toby Barrie from Barry Nilsson, discussed the latest claims trends and examples in high-risk industries. They provided tips on how to secure the best claims experience and steer clear of common pitfalls.

Topics of discussion:

• Recent professional indemnity and management liability trends
• Professional indemnity and management liability claims examples across high-risk industries
• Tips on how to:
  • get the best claims experience
  • avoid common pitfalls

In this webinar, our Deputy CEO, Michael Ussher, and Head of National Partnerships, Kerryn Symes, guided attendees through the essential components of a Management Liability policy. They also delved into the critical coverages of Statutory Liability & Employment Practices Liability (EPL) contained within a Management Liability policy. They also shared some of DUAL's recent Management Liability claims, illustrating how this coverage should be a mandatory insurance purchase for all SME clients.

Topics of discussion:

• Management liability overview
• Key elements of Management Liability cover.
• Coverage deep dive of Statutory Liability & EPL
• Claims examples
• Q&A session

During this webinar, our Deputy CEO, Michael Ussher, and Head of National Partnerships, Kerryn Symes, provided a comprehensive overview of the key insuring sections of a Management Liability, Association Liability and Directors & Officers policy. 

They offered a fresh perspective and helped attendees gain a solid understanding of each section. This session also explored recent claims examples across these products, handled by DUAL, illustrating how this insurance has protected businesses in the real world. These case studies offered valuable insights and highlight the importance of having the right cover in place.

Topics of discussion:

• Coverage explanations on Management Liability, Association Liability and Directors & Officers Liability
• Claims examples
• Live Q&A session

This session was hosted by DUAL Australia and Barry Nilsson and presented by DUAL’s Deputy CEO Michael Ussher, and Head of National Partnerships, Kerryn Symes. We were also joined by Toby Barrie, Principal at Barry Nilsson, who shared valuable legal insights into professional indemnity claims.

Topics of discussion:

• Professional indemnity coverage

• Common professional indemnity definitions

• Common professional indemnity exclusions

• Claims examples

• DUAL's Professional Indemnity appetite