Cyber Insurance training series

This session covers key updates from DUAL, including insights into our new cyber binder and recent team growth. Also, how partners like KYND and Atmos are strengthening cyber risk management for brokers and insureds. Richard explored current underwriting and claims trends shaping the 2025/2026 landscape, along with practical strategies to help improve cyber resilience. He provides a deep dive into the anatomy of a modern cyber incident, sharing real-world response learnings.

Key topics of discussion: 

• DUAL cyber updates, including the new binder and expandedcyber team

• How KYND and Atmos enhance cyber risk management andresponse

• Anatomy of a modern cyber incident

• Claims and underwriting insights: what we’re seeing in2025/2026

• Preparing clients for cyber incidents and improvingreadiness

• Interactive Q&A session
  
  

Are there any CPD/CIP points available?

1 CPD/CIP point will be issued following the webinar if you watch the entire webinar session.

To help you stay ahead, watch our exclusive webinar on exploring key developments in the cyber insurance space, including a first look at our cyber resilience tools designed to support you and your clients. Hear from Ciaran Morrissey, Lead Underwriter - Cyber Insurance and Christie Whittleston, Head of National Partnerships, as they unpack the latest trends, claims insights, and tools transforming the cyber landscape. We introduce DUAL’s exciting new partnership with KYND, a leading cyber risk technology provider - and how this collaboration is delivering real-time cyber risk insights through cutting-edge tools.

Key topics of discussion:

• Cyber 101: a refresher on key concepts
• Cyber claim trends: what we’re seeing in the market
• The new DUAL + KYND partnership
• A look into cyber tools: KYND Signals and KYND ON
• Cyber market outlook for 2025/2026: evolving trends and how underwriters and brokers can stay ahead
• Live Q&A session
  
  

Are there any CPD/CIP points available?

1 CPD/CIP point will be issued following the webinar if you watch the entire webinar session.

Cyber threats are rising, with Australian businesses facing increased challenges. In FY23-24, small businesses incurred an average of $49,600 per cybercrime incident, up 8% from last year. The first half of 2024 saw 527 data breaches reported to the Office of the Australian Information Commissioner (OAIC), marking a 9% increase. In this rapidly changing environment, cyber insurance remains a critical safeguard. For insurance brokers, it’s essential to understand the nuances of the product, the value of incident response services, and the claims process so they can clearly communicate these benefits to clients.

Key topics of discussion: 

• Latest updates to DUAL’s Cyber Insurance appetite and WebRater enhancements

• Key features of DUAL’s Cyber product

• Threat actor tactics and identity/access management best practice

• Technical insights into complex cyber claims

• Practical guidance for navigating client conversations, handling objections, and positioning cyber insurance effectively

• Impact of recent cyber and privacy regulatory changes 

Are there any CPD/CIP points available?

1 CPD/CIP point will be issued following the webinar if you watch the entire webinar session.

It’s been a busy few months in the world of cyber – the Crowdstrike outage made international headlines, the government introduced the first Cyber Security Act into parliament, and Cyber insurance claims continue space. A quality Cyber Insurance policy is more important than ever, and at DUAL, we’ll soon be updating and simplifying our underwriting requirements to make securing cyber insurance coverage for your clients easier.

Topics of discussion:

• DUAL’s recently simplified Cyber question set on WebRater, and revised industry appetite

• An update and overview of recent coverage changes and enhancements

• System Failure coverage: understanding how our policy responds to incidents like the Crowdstrike outage – even those unrelated to malicious cyber-attacks.

• Detailed case studies of recent cyber claims

• Advice on proactive steps for brokers and clients on how to better protect against cyber attacks

• The government’s new Cyber Security legislation package and provide some insights on what brokers and clients should expect and prepare for out of the new legislation.

This session will provide a refresher on our Cyber product, including an overview of the benefits provided by our newly released Coverage Enhancement endorsement – with a focus on how coverage applies to losses resulting from incidents affecting IT service providers, cloud systems and other third parties in the cyber supply chain – including several claims case studies. Our experts will also provide an overview of the interaction of the use of third party service providers and residual privacy risks, as well as a summary of the key role incident response services can play in the event of a supply chain incident.

Topics of discussion:

• An overview of the current cyber threat landscape for SMEs
• An update on DUAL’s newly enhanced Cyber product
• An update on DUAL’s cyber claims experience
• Claims case studies - with a focus on outsourced technologies
• Key privacy and claims process consideration 
• An overview of the forensic process from Triskele Labs

This session will provide an update on our Cyber product and recently revised industry appetite – especially regarding our offering for mid-market businesses. Our experts will also provide an overview of our Incident Response service and recent claims experience and share tips for discussing this increasingly critical insurance with clients.

Topics of discussion:

• The benefits and coverage enhancements available under DUAL’s Cyber insurance policy wording
• DUAL’s industry appetite and capabilities
• What coverage should be available under a best-in-class Cyber Insurance Policy regardless of carrier, and what to look for when reviewing a policy wording
• DUAL’s incident response service – how it works in practice and how the Cyber Incident Management Team (CIMT) can support your clients in dealing with the ramifications of a cyber incident
• Overview of recent legislative developments in the cyber and privacy space
• Overview of what’s next for DUAL’s cyber policy offering in the near future
• Real life claims examples covered by DUAL in Australia and New Zealand
  
  

This session will arm you with the tips & tools for discussing this business-critical insurance with your clients. This webinar will be presented by: Eleanor Bunting, Claims Manager and Michael Ussher, Deputy CEO. Eleanor discussed the current claims trends we are seeing within the Cyber Liability space, provided an update on some interesting claims examples and offered some top tips on how to manage Cyber Liability claims for your clients. Michael gave a refresher in Cyber Liability Product overview including the key coverages.

Topics of discussion:

• Emerging claims trends within Cyber Liability
• Claims examples
• Top Tips for managing Cyber Liability claims
• DUAL's Cyber Liability Claims process
• Key elements of Cyber Liability cover

This session focused on  the key insuring clauses of a Cyber policy and provide lots of Cyber claims examples. They canvassed recent patterns and trends in hot spot industries and provide guidance on the life of a Cyber claim. There was a Q&A session to answer all questions.